Oil & Gas Software Support Technician

Oil & Gas Software Support Technician

MillerNet HR Solutions Inc. is an HR Consulting firm partnering with all industries in Western Canada.

Our client is a highly successful world-class provider of flexible data and energy management software.   The company culture at this company is one of respect, opportunity and an environment where ideas are welcomed, and a laugh or two are shared.  

Position – Oil & Gas Software Support Technician

Our client’s core products are petroleum Software Tools that solve major data management problems of the time.  Our Downtown Calgary client has a unique full-time opportunity. Reporting to the Manager of Software Development, you will be responsible for providing technical support and training services for Generwell – a unique and flexible Well Data Management package developed for the Oil & Gas industry. This role involves working with customers on-site to understand and assist with the implementation of their business processes and workflows related to the life cycle of a well (from concept to abandonment).

Specifically, your duties will include the following areas:

  • Professional on-site application training to project team members and to end users.
  • Give guidance and assistance to Micotan Implementation Specialists as they configure Generwell to support customer-specific needs.  
  • Deliver technical support and assistance to customers as they use Generwell on a day-to-day basis.


  • Strong analytical and problem-solving skills
  • Fast troubleshooting and resolution skills
  • Ability to manage multiple tasks with shifting priorities
  • Effective team player who can establish and build effective working relationships with customers and co-workers.
  • Able to work at customer sites as a liaison between customer and Micotan development representatives. Must be the face and brand of the company.
  • Software and database knowledge including familiarity with query tools is helpful.
  • Excellent verbal and written communication skills, with the ability to translate complex information into an organized and concisely understood manner.


Special Skills/Competencies:

  • Excellent problem solver.
  • Great customer service attitude, empathetic to customer needs
  • Able to work independently, but exhibit excellent teamwork with client and co-workers.
  • Handle with ease tight deadlines from time-to-time.

Technical Skills:

  • Structure Query Language (SQL) Programming (e.g. Oracle SQL*Plus)
  • Microsoft Excel functions and macros
  • Business Analysis
  • General Database Administrator (DBA) skills


Requires a post-secondary degree in Computer Science or Engineering and 1- 4 years’ employment experience in one or more of:

  • an oil and gas company supporting upstream business; or
  • developing/implementing technical software solutions; or
  • IT consulting services company


This position will require 25% travel to client sites (primarily in the Western U.S.)

Be part of an employee owned company. MillerNet HR Solutions is an equal opportunity employer.  Please submit your cover letter and resume with “Oil & Gas Software Support Technician” in the subject line.  

Apply to [email protected]

Only local candidates will be considered.  MUST be a Canadian citizen or Permanent Resident. Must have a valid passport to travel to the US.  

We thank all interested applicants. However, only those under consideration will be contacted.